FREE Shipping for order above RM70 in West Malaysia and RM120 in East Malaysia.
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Shipping 

Your order will be dispatched within 1 – 3 business days upon payment confirmation.

We use PosLaju as our delivery service within Malaysia.

Domestic (Malaysia) – Poslaju

  • RM7.00 (West Malaysia)
  • RM8.00 (East Malaysia)

Rates will differ based on weight of items being posted. Please checkout as normal for the shipping cost to appear automatically.  

International

For international orders, the rates differ according to locations. Please checkout as normal for the shipping cost to appear automatically.  

Most destinations worldwide will be delivered to within 5-10 working days, however remote destinations may take a little longer depending on customs regulations within your country. Unfortunately, Noble & Neesa cannot guarantee these exact shipping windows.

Deliveries are made during normal business hours.

Deliveries may be delayed without prior notice due to unforeseen circumstances.

If it should happen that an ordered item is out of stock, we will contact you before sending out your delivery. However, under certain conditions, we reserve the right to make a direct refund to you without prior notice.


Tracking your order online

Upon dispatch of your order, a consignment note number will be emailed to you for ease of reference.
You may track the progress of your shipment at any time, via the designated shipping companies’ website tracking facilities.

 

Payment 

All prices are quoted originally in Malaysian Ringgit (MYR) for local purchases. For oversea transactions are to be made in United States Dollar (USD).

For International purchaser, payment can be made in United States Dollar (USD) via Paypal.  Please contact us to request International Shipping Fees. 

Shipping charges are calculated at the checkout. For international customers, our retail prices and shipping charges exclude any local customs duties or taxes/VAT. Customs duties or taxes will be additional fees charged by each individual country and are the responsibility of the customer.


Refund Policy

We only accept returns of products purchased through nobleandneesa.com 

Noble & Neesa will fully refund or replace any goods purchased if they are found to be faulty or damaged.

If you change your mind about the products you have ordered and decide you no longer wish to use them, your product(s) purchased can be returned to us for a refund or exchange under the following conditions:

  1. Products must be unopened and in the original condition
  2. Products must be sent back within 7 days from original receipt of goods
  3. Your proof of purchase / order information must also be included in the return.

Refunds will be processed in the same form that you originally paid for your order as soon as possible upon receipt of the returned products.

The total value of the refund will equal the payment made for the goods purchased, excluding freight and any other relevant fees, including Customs or Import fees, if any.

Please be sure to return your products to the correct address. Read below for the correct return address based on where you received your product order.


Online Orders

If you wish to return it to us in accordance with the conditions listed above, please send it to:

Customer Returns
Noble & Neesa

46, Jalan Wangsa Melawati 4,
Wangsa Melawati, 
53300 Kuala Lumpur,
Malaysia. 


Online Order Queries & Changes

Noble & Neesa will endeavour to dispatch your order as soon as we receive it. If you have any concerns regarding your order, please email [email protected] and include your order number and concern, so we can assist you as promptly as possible.


 Liability of Noble & Neesa

Please check all your order details carefully before processing your order. Noble & Neesa will not take responsibility for any product lost or stolen that is addressed incorrectly due to incorrect information entered on your order form.